SHIPPING POLICY

SHIPPING POLICY


Here you can find the average delivery time for all our packages:

 

Once an order has been placed, we need 1–3 business days to process it. During weekdays, it usually takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.


Once your order has been processed, it will be shipped, and delivery typically takes 4–10 business days.


We strive to make the ordering and delivery process as smooth as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.


Placing an Order

At Athena Toronto, placing an order is designed to be as simple as possible. First, go to the product page and add the desired product to your cart by clicking the black “Add to Cart” button.


It is important to ensure you select the correct variants. Once everything is correct, click on “Proceed to Checkout.” On the information page, you will need to enter your correct address details. Please make sure all information is accurate. Once entered correctly, click on “Continue to Shipping Method.”


On the “Shipping” page, you will have the opportunity to review your address details. You will also see that every delivery is completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can then continue by clicking “Continue to Payment.”


Payment Options

 

 

 


When it comes to payment, you can choose from several methods. On hellostella.com, all payment options are SSL-encrypted, ensuring you can always rely on a secure payment environment:


  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal Account
  • EPS
  • Sofort


Once you have selected your preferred payment method, click on “Complete Order,” and you will be redirected to your chosen payment provider. Follow the instructions on that page to finalize your order.


In the unlikely event of any issues with your order, you can contact us at any time.


Shipping

 

 


We cover the shipping costs for every order. All our products are delivered 100% free of charge to your home. There is also no minimum order requirement.


Shipping Your Order

 

 


Found the perfect outfit or accessory on our website? Of course, you’ll want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

 


To maintain fair prices for our products, we have chosen to collect packages in bulk and ship them all at once once we reach our minimum volume. We appreciate your understanding and your willingness to support us in building a better and more sustainable world.


If you would like to ensure that your order is shipped out today, please contact us by email. Our service team will be happy to provide you with the best possible solution.